![](https://sp-ao.shortpixel.ai/client/to_webp,q_lossy,ret_img,w_770,h_513/https://blackwater.tech/wp-content/uploads/2024/03/contact-centre.jpg)
In housing, the provision of human-centric services relies heavily on efficient and responsive communication between housing providers and tenants/customers. Contact centre technology plays a pivotal role in facilitating this interaction, enabling housing providers to address the diverse needs and concerns of their clientele effectively. The British housing sector currently confronts a multitude of distinct […]