Vonage, a leading provider of integration services is enhancing its portfolio with the expansion of Vonage Contact Center in collaboration with Microsoft Dynamics 365, showcasing the strength of the Microsoft Vonage partnership. 

Tailored for small businesses, Vonage Contact Center for Dynamics 365 offers seamless integration, empowering businesses within the Microsoft ecosystem to benefit from personalized customer engagement through a robust cloud-based contact center solution. 

Jay Patel, Chief Product Officer at Vonage, emphasized, “The growth of our integration portfolio and strategic partnerships like the one with Microsoft allows Vonage to deliver distinctive solutions for businesses. This empowers them to revolutionize communication and operations, whether working from the office or remotely worldwide. Strengthening our global partnership with Microsoft, Vonage Contact Center and Dynamics 365 provide an enhanced experience, maximizing the value of technology investments and equipping agents with tools for customer relationship deepening through data, digital workflows, and a user-friendly unified interface.” 

Vonage Contact Center for Dynamics 365 seamlessly complements existing Vonage business communication solutions for Microsoft users, including integration with Microsoft Teams.

Steven Guggenheimer, Corporate Vice President at Microsoft, praised Vonage’s inclusion in the Microsoft Business Applications ecosystem, highlighting the integration’s significance. He stated, “Vonage’s collaboration with Dynamics 365 delivers an integrated contact center experience tailored for the Dynamics 365 environment, showcasing the strength of the Vonage partnership with Microsoft.” 

Key features of Vonage Contact Center for D365, designed with small businesses in mind, include: 

• An embedded experience for the agent within a unified interface. 
• Screen-pops and click-to-dial functionality. 
• Dynamic routing based on any Dynamics data. 
• Auto-logging of data into Dynamics. 
• Rich data, key performance metrics, and analytics. 

Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics emphasized the significance of the integration for businesses using Dynamics 365. “Vonage’s integration extends the power of its applications to businesses using Microsoft’s CRM solution, providing an integrated suite of unified communications solutions. Vonage has worked diligently to tightly integrate its Contact Center with its Business Communications, delivering the solutions that businesses need, especially in these challenging times.”