For IT and business-systems leaders
Get your Dynamics backlog under control
Turn a growing Dynamics 365 backlog into a prioritised recovery plan, with clear ownership and a practical support model.
Book a 30-minute diagnosticWhen this is the right conversation
Organisations with Dynamics 365 or Power Platform issues, stalled enhancements, unreliable reporting or adoption problems.
When every ticket feels urgent, teams spend their time reacting. We help separate business-critical incidents from enhancement work and establish a support process your organisation can use.
What the engagement covers
- A focused audit of the agreed Dynamics 365 and Power Platform environment.
- Backlog triage and a prioritised roadmap.
- A support operating model with agreed responsibilities and service levels.
- A handover into a separately scoped ongoing support arrangement where required.
How delivery takes shape
- Review access, current incidents, customisations and business impact.
- Prioritise the backlog and agree the recovery sequence.
- Establish support ownership, reporting and an enhancement cadence.
Scope and commercial terms
The initial engagement covers assessment, triage and setup. Fixes, development capacity, coverage hours and ongoing retainers are defined in the proposal. An AI support assistant is optional and separately scoped after data access and suitability are reviewed. This page does not promise an emergency response SLA.
Pricing is provided in a proposal after we agree the scope.
Technology supporting the offer
Relevant delivery experience
Review our published cloud and operational systems work for delivery context, then discuss the specific support capabilities your environment requires.
Explore client work →Your questions
Will the setup clear our whole backlog?
No. The setup establishes the priorities and operating model. Delivery of fixes and enhancements is agreed against the assessed backlog.
Can you support an existing implementation?
We assess the current solution, documentation and access before agreeing support scope and responsibilities.
Is AI required?
No. A useful support process comes first. An assistant is only considered where trusted knowledge and suitable access controls are available.
People. Process. Technology.
Turn issues into priorities.
Bring the process and its business impact into view. Agree the next useful step and who owns it.
Start with the problem that matters most.
Tell us where work slows down, what your team uses today and what needs to change. We’ll use a focused conversation to establish whether we can help.
Book a 30-minute diagnostic