01
Sales
Bring customer information and sales activity into a shared process, with clear ownership of records and next actions.
Services
Dynamics 365 services
Connect customer-facing work with the systems and processes behind it. Blackwater Tech supports Dynamics 365 implementation, integration and ongoing improvement.
A business process before a configuration
02
Customer and field service
Review how enquiries, cases and field work move between teams, and where the system needs to support the handover.
03
Project operations
Connect the project, resource, time and expense workflows that affect delivery and finance visibility.
Keep the platform useful as the business changes
01
Integrate the systems
Map the records and responsibilities crossing Dynamics 365 and your other business applications before agreeing the interfaces.
02
Resolve the support backlog
Prioritise issues, clarify their business impact and establish an operating model for support and enhancement.
03
Help people use the system
Combine process guidance, user testing and learning support so the configuration works in daily practice.
Explore the next step
Marketing and support requirements
Our Dynamics 365 work also covers marketing processes. Discuss the customer journey, records and integrations required alongside sales and service.
Support arrangements can be scoped around your operating requirements, with agreed service levels and learning support.
Define the right next step.
Tell us about your current systems, the process you want to improve and the people who will use it.
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