It is in no doubt that in business environment today, companies must continuously adapt to stay competitive. One keyway to achieve this is by leveraging advanced technologies that offer security, scalability, and flexibility. Azure Virtual Desktop (AVD) is one such solution, providing businesses with a powerful platform that not only meets current demands but also […]
Read articleAs businesses navigate through rapid technological transformations, staying informed about the current state and future direction of business communication is vital. The way we connect and interact in the professional world is undergoing significant changes, driven by advances in technology, particularly in the realm of AI-driven voice solutions. This blog post will explore the current […]
Read articleIn housing, the provision of human-centric services relies heavily on efficient and responsive communication between housing providers and tenants/customers. Contact centre technology plays a pivotal role in facilitating this interaction, enabling housing providers to address the diverse needs and concerns of their clientele effectively. The British housing sector currently confronts a multitude of distinct challenges, […]
Read articleIn November 2018, as part of Microsoft’s ongoing support for the charitable sector, the Microsoft Technology for Social Impact Team introduced the Dynamics 365 Nonprofit Accelerator, aimed at enhancing social impact efforts. This article delves into the purpose of this initiative and its advantages for nonprofit organizations. The Nonprofit Accelerator addresses the issue of data compartmentalization, […]
Read articleVonage, a leading provider of integration services is enhancing its portfolio with the expansion of Vonage Contact Center in collaboration with Microsoft Dynamics 365, showcasing the strength of the Microsoft Vonage partnership. Tailored for small businesses, Vonage Contact Center for Dynamics 365 offers seamless integration, empowering businesses within the Microsoft ecosystem to benefit from personalized […]
Read articleA key channel for Dynamics 365 Marketing is events. From one-on-one consultations to large global conferences, you can harness an entire range of event management capabilities right inside the Marketing application. You can nurture event attendees into loyal customers by connecting events with your broader customer engagement activities. Some of the biggest challenges when organising […]
Read articleWhether you are a marketer, event planner, or business professional, the Dynamics 365 Marketing application makes event planning and management straightforward. Recent updates to integrate Teams with Event Management features make the experience seamless for both host and attendee. Whether setting up one-to-one meetings or organising large-scale conferences, D365’s workflow guides you through the steps […]
Read articleSuccessful companies have used shared moments to increase engagement, build confidence, and foster loyalty. Moments connect us to the brands. There are endless examples from FIFA World Cup to Microsoft or TED. We loved those brands through shared experiences across our lifetime. They invested in increasing brand awareness, driving higher lifetime value and reducing churn. […]
Read articleNow that the customers are more informed than ever, there is a change in their evaluation process of buying and using the goods and services. As rules change and people adapt, this change isn’t a problem. Though customers do not know every detail about your product or service, intelligent customers tend to stay. It is […]
Read articleBusinesses considered technology as just a cost centre and ignored it for years. But now, companies cannot rely on technology in isolation. ‘Tech plus’ is now recognised as a true differentiator and value driver. It enables organisations to get value out of their technology truly. But only if companies leverage it in the right way. […]
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